Contact information
Contact Information
Last Updated: June 2025
Michaels Floats
For all inquiries, questions, concerns, complaints, refund requests, or feedback regarding your order, our products, our website, or any of our policies, please contact us using the information below:
Email: michaelsfloats@outlook.com
Expected Response Time: We strive to respond to all inquiries within twenty-four (24) to forty-eight (48) business hours. During peak seasons and periods of high order volume, response times may be slightly longer. We appreciate your patience and assure you that every inquiry will be addressed in the order it is received.
Customer Service Hours: Monday through Friday, 9:00 AM to 5:00 PM Eastern Standard Time (EST). Inquiries received outside of business hours, on weekends, or on federal holidays will be addressed on the next business day.
Order Status Inquiries: If you have questions regarding the status of your order during the production period (approximately three weeks) or shipping period (approximately one to two weeks), please include your order number in the subject line of your email to expedite our response.
Refund and Return Requests: All refund and return requests must be submitted via email to michaelsfloats@outlook.com within the thirty (30) day refund window as outlined in our Return and Refund Policy. Please include your order number, a detailed description of the issue, and photographic or video evidence if applicable.
Feedback and Suggestions: We value your feedback and are always looking for ways to improve our products and customer experience. Please feel free to share your thoughts, product ideas, or suggestions by emailing us at michaelsfloats@outlook.com.
Social Media: You can also connect with us and stay updated on new products, behind-the-scenes content, and special offers through our social media channels. Please note that social media messages are not monitored for customer service purposes — for all order-related inquiries, please use the email address above.
Mailing Address: For physical correspondence, please contact us via email first to obtain our current mailing address.